Terms and Conditions

1. About Aquamate

Aquamate Water Supply provides water jar delivery, packaged drinking water supply, RO water purifier repair, installation, maintenance, and rental services, subject to availability and service coverage.

Our services are primarily intended for customers in Greater Noida West, Noida Extension, and nearby areas of Uttar Pradesh.

2. Products and Services

Our products and services may include:

• 20-litre water jar delivery.
• Packaged drinking water and branded water products, including Bisleri products where available.
• RO water purifier repair and maintenance.
• RO installation and spare-part replacement.
• RO water purifier rental services.
• Other water supply and purifier-related services.

Product availability, brands, specifications, prices, and service coverage may vary by location and stock availability.

3. Orders and Booking

Customers may place orders or request services through our website, telephone, WhatsApp, or other available channels.

• Please provide accurate contact details, delivery addresses, and service information.
• Orders and bookings are subject to confirmation by Aquamate.
• We may contact you to confirm availability, delivery timing, charges, or service requirements.
• We may decline or cancel an order due to stock shortages, incorrect pricing, incomplete information, service limitations, or suspected misuse.
• If payment has already been collected for a cancelled order, any applicable refund will be processed in accordance with our refund policy and applicable law.

4. Pricing and Payments

Prices and charges will be communicated through the website, quotation, order confirmation, or customer support, as applicable.

• Delivery charges, installation fees, repair charges, spare-part costs, rental charges, and applicable taxes may be charged separately where disclosed.
• Customers should confirm the total payable amount before placing an order or approving a service.
• Payments must be made using the payment methods offered by Aquamate.
• Any advance payment, security deposit, or recurring charge will be communicated before the transaction.
• Technicians should obtain customer approval for additional work or parts not included in the original estimate.

5. Water Jar Delivery and Returns

• Delivery depends on service availability, delivery schedules, stock, and accessibility of the customer's location.
• Customers should ensure that someone is available to receive the order at the agreed location and time.
• Reusable water jars are subject to the applicable deposit, exchange, or return arrangement communicated at the time of purchase.
• Customers must return reusable jars in reasonable condition, allowing for normal wear and tear.
• Lost, damaged, or unreturned jars may attract charges where those charges were communicated and agreed upon in advance.
• Customers should promptly report leakage, damage, incorrect items, or other delivery issues.
• Opened, used, or tampered packaged drinking water products may not be eligible for return, except where required by law or where the product is defective or incorrectly supplied.

6. Packaged Drinking Water and Branded Products

Packaged drinking water products are subject to the manufacturer's packaging, labelling, storage, and usage instructions.

Customers should check the product seal, packaging, label, and applicable expiry or best-before information before use. Do not consume products that appear tampered with or unsafe.

Brand names and trademarks belong to their respective owners. Their appearance on our website is for product identification and does not imply ownership of those trademarks by Aquamate.

7. RO Repair and Maintenance Services

• Repair services depend on the nature of the complaint, purifier condition, and availability of parts.
• Inspection or visiting charges may apply and will be communicated where applicable.
• Repair estimates are based on the information available at the time of inspection.
• Additional work or spare parts may involve additional charges, subject to customer approval.
• Any repair or replacement-part warranty will be limited to the coverage and duration communicated on the invoice, job sheet, or service confirmation.
• Warranty exclusions, if applicable, will be communicated to the customer and will remain subject to applicable law.
• Repair completion times are estimates and may vary according to the fault, location, and parts availability.

Customers should follow the manufacturer's instructions for operating and maintaining their water purifiers.

8. RO Rental Services

RO rental services are subject to a separate rental arrangement communicated before installation. This arrangement may specify:

• Monthly rental charges and payment due dates.
• Refundable security deposit, if applicable.
• Installation, maintenance, and servicing responsibilities.
• Consumables and replacement-part charges.
• Minimum rental period, if applicable.
• Equipment ownership and permitted use.
• Notice period and termination procedure.
• Equipment collection and deposit settlement after termination.

Customers must use rented equipment responsibly and must not sell, transfer, dismantle, or modify it without written permission from Aquamate.

Any security deposit deductions must be based on the agreed rental terms and applicable law. The specific rental agreement will govern rental-related matters where it lawfully provides more detailed terms.

9. Delivery Times and Service Availability

We make reasonable efforts to fulfil confirmed orders and appointments within the communicated timeframes. Delays may occur due to traffic, weather, operational difficulties, stock shortages, technical issues, or circumstances beyond our reasonable control.

Delivery times and repair completion estimates are not guarantees unless expressly confirmed as such. We will endeavour to notify customers of significant delays or cancellations where reasonably possible.

10. Customer Responsibilities

Customers agree to:

• Provide correct delivery, billing, and contact information.
• Ensure safe and reasonable access to the delivery or service location.
• Follow product safety, storage, and operating instructions.
• Pay the agreed charges on time.
• Treat delivery personnel and technicians respectfully.
• Avoid fraudulent orders, false complaints, unauthorised website access, or misuse of our services.

Aquamate may restrict or refuse service where there is substantiated fraud, abuse, or a genuine safety concern, subject to applicable law.

11. Website Content and Accuracy

We make reasonable efforts to keep our website information accurate and up to date. However, product images, descriptions, availability, pricing, and promotional information may occasionally contain errors or become outdated.

We reserve the right to correct errors and update website content. Any material change affecting a confirmed order will be communicated to the customer, with the applicable options provided under these terms and the law.

12. Intellectual Property

Website content, including text, graphics, logos, photographs, design elements, and original materials, is owned by Aquamate or used with permission, unless otherwise stated.

You may not reproduce, distribute, modify, or commercially use our original website content without prior written permission, except as permitted by applicable law.

13. Limitation of Liability

Aquamate will provide its products and services with reasonable care and in accordance with applicable law.

To the extent permitted by law, Aquamate will not be liable for indirect or consequential losses arising from website unavailability, third-party service interruptions, or delays beyond our reasonable control.

Nothing in these Terms and Conditions excludes or limits liability that cannot legally be excluded or limited, including applicable consumer rights, statutory remedies, or liability where exclusion is prohibited by law.

14. Third-Party Services and Links

Our website may contain links to third-party websites, payment gateways, manufacturers, or service providers. These services are governed by their own terms and privacy policies.

Aquamate is not responsible for third-party content or services beyond the responsibilities imposed on us by applicable law.

15. Privacy and Personal Information

We may collect and use information such as your name, telephone number, delivery address, order details, and service history to process orders, provide services, respond to enquiries, and meet legal obligations.

Personal information will be handled in accordance with our Privacy Policy and applicable Indian data protection laws.

Read our Privacy Policy for more information, provided that this page is available at that address.

16. Cancellations and Refunds

Customers should contact Aquamate as soon as possible to request an order cancellation or appointment rescheduling.

Cancellation eligibility may depend on whether the order has been prepared, dispatched, delivered, or the service has already commenced.

Refunds, where applicable, will be processed according to the relevant cancellation or refund terms, the payment method, and applicable law.

Any specific refund policy displayed on the website, order confirmation, invoice, or separate rental agreement will apply to the relevant transaction, subject to applicable law.

17. Force Majeure

Aquamate will not be responsible for delays or failure to perform obligations to the extent caused by circumstances beyond its reasonable control, such as natural disasters, floods, fire, public emergencies, transport disruptions, government restrictions, or widespread utility failures.

We will make reasonable efforts to resume services when circumstances permit.

18. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, business practices, or legal requirements.

The updated version will be published on this page with a revised effective date. Changes will apply prospectively, subject to applicable law and any specific agreement already in force.

19. Governing Law and Disputes

These Terms and Conditions are governed by the laws of India.

Any dispute will be addressed in accordance with applicable Indian law. Nothing in these Terms and Conditions limits a consumer's right to approach a competent consumer commission or other appropriate authority.

Subject to mandatory legal requirements, courts having jurisdiction over the relevant matter in Gautam Buddha Nagar, Uttar Pradesh, may hear disputes arising from these Terms and Conditions.

20. Contact Information

For questions, order-related assistance, complaints, or service requests, please contact us.

Aquamate Water Supply

Website: aquamate.in

Address:
Shop-105, Bisrakh Road, Sector 1,
Bisrakh Jalalpur, Greater Noida,
Uttar Pradesh – 201318

Telephone: 8178344608

Additional Service Location:
SF-21B, Gaur City Center,
Greater Noida West, Uttar Pradesh – 201306

Telephone: 9891123321

We will make reasonable efforts to respond to customer enquiries and resolve complaints promptly.