Effective Date: 06 August 2026
Aquamate ("Aquamate", "we", "us", or "our") is committed to protecting the privacy and security of our customers. This Privacy Policy explains how Aquamate collects, uses, stores, and protects information when you use our website, mobile application, and related services.
1. Information We Collect
When you use Aquamate services, we may collect information such as:
- Name
- Mobile phone number
- Email address
- Delivery address
- Society/residential information
- Account and login information
- Order and service information
- Water bottle order details
- RO repair, installation, servicing, and AMC requests
- Payment-related transaction information
- Information provided when contacting customer support
We may also collect certain technical information required for the operation and security of our mobile application, such as device type, Android version, application version, diagnostic information, and Firebase Cloud Messaging (FCM) token where applicable.
2. How We Use Your Information
We use the information collected to:
- Create and manage your Aquamate account
- Process and deliver your orders
- Provide 20L water bottle delivery services
- Provide RO repair, installation, servicing, and AMC services
- Communicate with you regarding your orders and services
- Send order and service-related notifications
- Process payments through authorized payment service providers
- Provide customer support
- Improve our website, mobile application, and services
- Prevent fraud, misuse, and unauthorized access
- Maintain the security of our systems
- Comply with applicable legal and regulatory requirements
3. Payment Information
Payments may be processed through third-party payment service providers such as Razorpay or other authorized payment providers.
Aquamate does not intend to store complete debit card, credit card, banking, or other sensitive payment credentials on its own servers. Payment information may be processed directly by the applicable payment service provider in accordance with its privacy policy and security practices.
4. Notifications
The Aquamate mobile application may use Firebase Cloud Messaging (FCM) to provide notifications relating to:
- Order confirmation
- Order status
- Delivery updates
- Service updates
- Important account-related information
You can manage notification permissions through your Android device settings.
5. Sharing of Information
Aquamate does not sell, rent, or trade your personal information.
We may share information only when reasonably necessary to provide our services, including with:
Service Providers: Third-party providers that support payment processing, cloud infrastructure, notifications, application services, customer support, security, or other necessary business functions.
Delivery Personnel and Technicians: Information such as your name, phone number, delivery address, order details, or service request may be provided to authorized Aquamate delivery personnel or technicians when required to complete your order or service.
Legal Requirements: We may disclose information where required by applicable law, court order, government request, legal process, or when reasonably necessary to protect our users, business, rights, or services.
6. Non-Personal Information
We may use non-personal, aggregated, or statistical information for business analysis, service improvement, research, marketing, and operational purposes. Such information does not directly identify individual customers.
7. Data Security
We take reasonable technical and organizational measures to protect your information against unauthorized access, disclosure, loss, misuse, alteration, or destruction.
Although we take reasonable steps to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, maintain your account, process orders, resolve disputes, prevent fraud, comply with legal requirements, and fulfill legitimate business purposes.
When information is no longer required, we will take reasonable steps to delete or anonymize it, subject to applicable legal and regulatory requirements.
9. Account Deletion and Data Deletion
You may request deletion of your Aquamate account and associated personal information.
To request account deletion, please contact us at:
Email: support@aquamate.in
Please provide the mobile number or email address associated with your Aquamate account so that we can verify your request.
After receiving a valid deletion request, we will delete the personal information associated with your account, except information that we are required or legally permitted to retain for purposes such as legal compliance, accounting, taxation, fraud prevention, security, or dispute resolution.
10. Children's Privacy
Aquamate services are not specifically directed toward children under the age of 13. We do not knowingly collect personal information from children under 13 without appropriate parental or legal consent.
If you believe that a child has provided personal information to us, please contact us at support@aquamate.in so that we can take appropriate action.
11. Third-Party Services
Our website and mobile application may use third-party services, including payment providers, Google Firebase/Firebase Cloud Messaging, hosting providers, and other service providers necessary for operating our services.
These third parties may process information according to their own privacy policies and applicable terms.
12. App Permissions
The Aquamate mobile application may request permissions that are necessary for specific functionality.
Internet Permission: Used to communicate with Aquamate servers and provide online services.
Notification Permission: Used to send order, delivery, and service-related notifications.
Permissions requested by the application are intended to be used only for the functionality for which they are required. You can manage application permissions through your Android device settings.
13. Your Privacy Rights
Depending on applicable law, you may have the right to:
- Request access to information associated with your account
- Request correction of inaccurate information
- Request deletion of your account and personal information
- Manage or withdraw certain application permissions
- Contact us regarding questions or concerns about your personal information
For any privacy-related request, please contact us at support@aquamate.in.
14. Changes to This Privacy Policy
Aquamate may update this Privacy Policy from time to time to reflect changes in our services, application functionality, technology, legal requirements, or data handling practices.
Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Aquamate
Website: aquamate.in
Email: support@aquamate.in
16. Consent
By using the Aquamate website, mobile application, or related services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described in this policy.
Aquamate – Pure Water, Sure Water
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